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1. Where are the new digital water meters?

The City of Wilmer is going to be installing AMI Digital Water Meters in replacement of the old water meters that are currently being used by the city. The new digital water meters provide customers with accurate real-time data on their water usage. The digital water meters will help customers understand their individual water use by answering the question (how and when) they use their water.

2. Why are we getting new digital water meters?

The City Council authorized tax notes in September 2019 to install advanced metering infrastructure citywide. On July 15, 2021, the City Council approved a contract to begin the installation of the new technology that will empower the customers with data that will give them control over their water usage. The Digital Water Meters will allow customers to get updates and alerts and detect leaks to manage costs. The Digital Water Meters have been proving to be effective and reliable for customers in the area of water management.

3. How do the new digital water meters benefit me?

Digital Water Meters will allow customers to monitor their water usage more closely through the new customer web portal to manage and reduce costs associated with their water bills. Some of the benefits of Digital Water Meters:

• Tracking water usage and investigating possible leaks or continuous running water
• Accurate meter reading and customer data dealing with water usage are provided in real-time
• Real-time meter reading is provided to the customer for the customer to make decisions on water usage to help manage cost
• A better customer service experience, with a Customer Service Team that will help you with using the portal to access your bill and guide you with explaining your bill and water usage to you

4. How can I access the data on my water usage?

You can access the data about your water usage through your customer web portal on your laptop, tablet, or mobile device. All you need is to create a unique username (your email address) and password to have a secure account login. Also, our Customer Support Team will be able to assist you in creating an account and understanding your water bill.