All cardholders are responsible for materials borrowed on their card. No overdue fines are charged. The Library may impose and collect lost item fees for the infringement of the established rules and regulations and may suspend or revoke the borrowing of any book or other material by a cardholder who has failed or refused to pay any fee or to return any book or other material by the due date set by the Library.
Email reminders, for materials due, are a courtesy of the library. Patrons are obligated to return their materials on time, even in the event reminder notifications are not received. If overdue items have not been returned within seven days of the due date, the patron will receive an email reminder notice. A second courtesy reminder notice will be sent 14 days after the due date. The patron’s account will be billed a lost item fee for any material not returned for the overdue material 30 days after the due date and a billing notice will be sent to the patron.
A library card becomes delinquent when the charges on his/her account reach $25.00. Borrowing privileges are suspended until the total charges owed are less than $25.00.
All library debts are discharged when listed in a patron’s bankruptcy.
A police report (filed within 60 days of items being due) is necessary for the Library to waive related fees and replacement costs on items stolen from the patron or checked out on a lost/stolen library card. Processing fees are non-refundable.
Materials that are declared lost, paid for, and then found may be eligible for a refund of the replacement cost fee. Processing fees are non-refundable. To request a refund a patron must complete a Refund Request Form and submit to the Library within 90 days of the initial payment. After review and approval by the Library Director, or designee, the City of Wilmer will mail a check for the amount requested.