Utility Billing

The City of Wilmer Utility Office prides itself on providing excellent customer service to the community we serve. Utility Billing staff is responsible for billing and payment collection for city service accounts as well as answering billing questions. Billing for city services include water, sewer, and trash collection are mailed out on the first day of each month.

Monthly Water Meter Reading

All water meters are read each month by electronic meter-reading technology by the Utility Billing Department.

Payment Methods

• Pay Water Bill Online
• Over the Phone 972-441-6373, ext. 1105
• In-Person at City Hall, 128 N Dallas Ave, Wilmer, TX 75172
  After hour payments may be placed in the night deposit box located at the front of City Hall.

Assistance

If you are unable to pay the balance of your account, please call the Utility Billing Department to make payment arrangements at 972-441-6373, ext. 1105.

Disconnection of Meter for Nonpayment

When water service has been disconnected for nonpayment, the required amount of the bill and penalties plus a reconnect fee must be paid to reinstate your service. Reconnection fees are:

$25 for reconnection between the hours of 8 am to 4:00 pm.

If a payment has not been received in the office before close of business, water service will not be restored. The full payment for the delinquent balance must be received at the Utility Billing Department during business hours, or placed in the drop box by 7:30 am the following business day before a service technician will be dispatched to the property.